Babies, Weddings & ChangeFund Launches

Babies, Weddings & ChangeFund Launches

It’s been a busy the past few years for the ChangeFund team –  we saw our CEO get married, our COO and her husband Tod had their second child, we had family trips to Europe, 100km ultramarathons and one of our team members living in Asia for 10 months to...
Financial Hardship Statement of Financial Affairs

Financial Hardship Statement of Financial Affairs

So that we can assess your hardship claim, please complete the attached Statement of Financial Affairs which includes: Your proposed payment plan Assets & Liabilities Statement Income & Expenditure Statement Supplementary documents should include: Proof of...
Financial Hardship Policy

Financial Hardship Policy

FINANCIAL HARDSHIP POLICY DEFINITION: “A DEBTORS REASONABLE INABILITY TO MEET CONTRACTUAL OBLIGATIONS DUE TO ILLNESS, INJURY, LOSS OF EMPLOYMENT OR OTHER REASONABLE CAUSES” Financial hardship basically involves an inability of the Borrower to pay bills, rather than an...
Collections Policy

Collections Policy

Here at ChangeFund we are committed to ensuring sound credit management and the fair recovery of outstanding debts in a timely manner. Our policy outlines ChangeFund’s expectations and provides guidance to staff involved in the debt management and recovery process....
Complaints Policy

Complaints Policy

COMPLAINTS POLICY Here at ChangeFund we encourage feedback and give our customers a fair and transparent process to register their concerns and complaints. You may lodge a complaint as follows: In writing: (via email) Verbally: (over the phone) Online: (website and...